FAQs

Frequently Asked Questions (FAQs) - IGNITE TRADERS

Products & Materials

Q1: What materials are your baskets made from?
Our baskets are handcrafted using natural materials including palm leaf, rattan, mlulu grass, seagrass, and other sustainable fibers. Each material is carefully selected for its durability and unique aesthetic qualities.

Q2: Are the baskets eco-friendly?
Yes! All our materials are 100% natural, biodegradable, and sustainably sourced. We use eco-friendly packaging and support ethical harvesting practices.

Q3: How do I care for my natural fiber basket?

  • Keep away from excessive moisture and direct sunlight

  • Dust regularly with a soft, dry cloth

  • For deeper cleaning, use a slightly damp cloth and allow to air dry completely

  • Avoid using harsh chemicals or cleaners

Orders & Shipping

Q4: Where do you ship?
We ship throughout the United Kingdom and internationally to most countries.

Q5: What are your shipping options and costs?

  • UK Delivery: £5.99 (2-4 business days)

  • International Delivery: £23.99 (3-17 business days)

  • Free shipping on all orders over £180

Q6: How long does order processing take?
Orders are typically processed and shipped within 1-2 business days. Handcrafted items may require additional time.

Returns & Refunds

Q7: What is your return policy?
We offer a 45-day return period for all non-customized items. Products must be in original condition.

Q8: Are custom orders returnable?
No, custom-made or personalized items cannot be returned unless damaged or defective.

Q9: How do I initiate a return?
Please email us at info@ignitetradersltd.shop with your order number. We will guide you through the process.

Custom Orders

Q10: Do you accept custom orders?
Yes! We welcome custom orders for special sizes, designs, or bulk quantities. Please contact us to discuss your requirements.

Q11: How long do custom orders take?
Custom orders typically require 2-3 weeks for completion, depending on complexity.

Quality & Craftsmanship

Q12: Are all baskets handmade?
Yes, each basket is individually handcrafted by skilled artisans, making every piece unique.

Q13: How durable are natural fiber baskets?
When properly cared for, our baskets can last for many years. Natural fibers may develop a beautiful patina over time.

International Orders

Q14: Are there additional charges for international orders?
International customers may be subject to customs duties and import taxes. These charges are the customer's responsibility.

Q15: How long do international orders take to arrive?
Typically 3-17 business days, though customs processing may cause additional delays.

Contact & Support

Q16: How can I contact customer service?
Email: info@ignitetradersltd.shop
Phone: +44 20 8992 8686
Business Hours: Monday-Friday, 9:00-17:00 GMT

Q17: What information should I include when contacting support?
Please include your order number, product name, and a detailed description of your question or concern.

Still have questions?
Email us at info@ignitetradersltd.shop - we're happy to help and typically respond within 24 business hours!